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SEASONAL STYLE BY BRITISH ESSENCE
Colder days call for layers with character. From structured coats and quilted jackets to refined knitwear, each piece is made to earn its place in a modern wardrobe. At British Essence, we look to clean lines, subtle detail, and a distinctly British outlook, for the man who wants style that feels current yet rooted in classic menswear.
BRITISH HERITAGE, REFINED ESSENCE
British Essence sources wool from regions known for their long-standing mills and textile craft. Balanced climates and careful farming give the fibres the depth needed for colder days. Working with experienced makers, these yarns are turned into knitwear with defined texture and tone, building layers with a clear, understated presence.
Need help? Browse our most common questions below.
General
Shipping & Delivery
Product
How can I contact British Essence?
You can reach us via the Contact page on our website, by email, or by phone. For the fastest help, include your order number and a short description of your request. Contact Page
Do you restock sold-out items?
Some items may return, depending on availability. If an item is sold out, check the product page again later. You can also contact us with the product name, and we’ll let you know if a restock is expected.
Is my payment secure?
Yes. Payments are processed through secure, encrypted checkout systems. We do not store full card details on our servers.
I entered the wrong details at checkout — what should I do?
Contact us as soon as possible via the Contact page, email, or phone with your order number and the correct details. If the order hasn’t entered fulfilment yet, we can usually update it. If it has already been dispatched, changes may no longer be possible.
What are your processing and delivery times?
Orders placed before 14:00 are processed within 1–2 working days (Monday–Friday). After dispatch, delivery within the United Kingdom typically takes 5–7 working days (Monday–Friday).
Do you offer free delivery in the UK?
Yes, UK delivery is free and included with every order shipped within the United Kingdom.
How can I track my delivery?
Once your parcel is dispatched, you’ll receive an email with your tracking details. You can track your order directly on our website by using the tracking option and entering your order details.
What if my order is delayed or hasn’t arrived yet?
Most orders arrive within the expected timeframe, but delays can happen during busy periods, bank holidays, or unexpected disruptions. If your parcel hasn’t arrived, please allow an additional 3 working days. If it’s still not delivered after that, contact us via the Contact page, email, or phone with your order number and we’ll investigate.
How do I choose the right size?
Each product page includes sizing guidance and fit details. If you’re between options or unsure, contact us via the Contact page, email, or phone and we’ll help based on the item and your preference.
What is included in the product photos and listing?
The photos and description show what is included with the item. If accessories or extra items are shown for styling, they are not included unless clearly stated in the product description.
Will the product look exactly like the photos?
We aim to show every item as clearly as possible using detailed photos and accurate descriptions. Small differences in appearance can happen due to lighting or screen settings, but the design and overall look will match the product listing.
How should I care for my item?
Care instructions are listed on the product page and, when applicable, on the label. Follow the recommended care steps to keep the item in the best condition. If you’re unsure about care for a specific item, contact us and we’ll advise.
FREE SHIPPING
We offer free delivery across the United Kingdom using reliable and fast shipping services.
30 DAY RETURN POLICY
Still not completely satisfied? No problem! You can always return or exchange with us.
SAFE AND INSURED PAYMENTS
With us you can shop carefree with secure payments. We offer secure payment options, so your purchase is always protected.
